Cookie Policy

This policy applies only to VIABO's public website (www.viabo.com). It does not extend to app.viabo.com, other subdomains or contracting flows, which may have their own notices.

The data controller is AGILE PAYMENTS, S.A.P.I. DE C.V., operating under the trade name VIABO, with address at Rio Missouri 500, Colonia del Valle Sector Norte. CP.66268 San Pedro Garza García, Nuevo León, Mexico. You can reach us at pay@viabo.com.

Cookies are small files a website stores on your device. Equivalent technologies, such as the browser's local storage (localStorage), serve similar purposes without being cookies. This policy covers both.

These technologies are indispensable for the site to work securely and to remember your essential preferences. They are always active and do not require your authorization.

• Privacy preference (viabo_cookie_preferences and cookie_consent_analytics): VIABO's own local storage that remembers your choice about the privacy notice and optional categories. It contains no name, email or financial information. Duration: up to 180 days from your decision.
• Notice dismissal record: our own local storage that remembers you closed the informational notice, so it is not shown on every visit. Duration: up to 180 days.

The site does not use its own session, authentication or personalization cookies on its public pages.

The site uses visitor analytics provided by Lovable, our hosting provider, to learn in aggregate which pages are visited, where visitors come from, their country, browser, operating system and device type, how long they stay, how fast pages load and whether errors occur.

This analytics uses no cookies, stores nothing on your device, keeps no IP addresses and cannot identify you. Lovable collects this data for us; its privacy policy (https://lovable.dev/privacy) explains how it handles it. Detailed data is kept for 90 days and daily summaries for one year.

For visitors in the European Union, the European Economic Area, the United Kingdom, Switzerland and Canada, the measurement of additional interactions stays off until you accept the analytics category in the preferences panel. Page visits, time on page, load speed and errors are recorded for every visitor, without cookies and without identifying anyone. If your browser sends the Global Privacy Control signal, optional analytics stays off even if you previously accepted it.

The site uses no advertising, remarketing or campaign-measurement cookies or technologies. We do not show this category in the preferences panel because it does not exist on the site.

• Google Fonts (Google): provides the site's typeface files. Your browser downloads them directly from Google's servers when each page loads; no tracking cookies are set from this site.
• Lovable (hosting and analytics): described in section 4.
• Lovable AI advisor: when you request a recommendation, your description is processed through AI Gateway to suggest VIABO services and prepare a consultation. It uses no cookies and does not save the description in browser storage. Avoid including personal data or confidential financial information. The consultation is only submitted to VIABO when you confirm the contact form.
• Social networks (Instagram, LinkedIn and Facebook): the footer includes links to VIABO's profiles. They are plain links: no social network receives information about you until you click and visit their site, where their own policies apply.

When you submit the contact form, the data you enter (name, email, company and business information) is transmitted to VIABO to handle your request. This submission does not depend on cookies and works the same even if you reject optional technologies. The processing of that data is described in the Privacy Notice.

You can open the preferences panel from the “Cookie preferences” link in the footer of any page, in Spanish or English. Your choice is kept across pages, reloads and language changes for 180 days, and is synchronized across open tabs of this site.

If you withdraw an authorization, we stop future sending for the corresponding category and remove the optional identifiers accessible from this site. We cannot delete information a third party has already received; their own mechanisms apply in that case.

If your browser's storage is unavailable, optional technologies stay off and you can keep browsing normally.

If we add new purposes or providers that materially change this policy, we will ask you for a new choice in the site's privacy notice. Language changes or visual adjustments do not modify your decision. The date of the latest update appears at the top of this document.